Refund policy

Our return policy covers orders that are damaged or lost in transit (after insurance approve), and delivered orders within 30 days of delivery.

 We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We can’t guarantee every order arrives perfectly, but we can guarantee to make it right! As soon as you receive your order and realize an issue, please immediately send an email to fancydecor@att,net, chat with us on our website or call us directly at 619.247.2298, so we can make it right. Emailing us a photo of any incorrect or damaged item(s) allows us to resolve the issue quickly. A picture is worth a thousand words. If we need you to ship anything back, customer service will provide a return authorization form, and further instructions regarding refunds and adjustments.

Customer Service hours are Monday through Friday, 8 AM to 5 PM, If you contact us outside of those hours, we will return your request the next business morning.

Again, please contact us within 15 days after delivery of your package. The original transaction or product(s) cost(s) paid, less the original shipping cost (if the order has left our facility), any applicable restocking fees and/or rush fees, are not refundable. We typically cannot accept returns on the following - clearance items, acrylic with the protective film removed, customs.

We typically issue approved credit card or store credit refunds within five business days of receiving returned items. The Return Authorization Form from customer service MUST be completed and placed in the return package. We will not take any action with received packages or products that are missing return information, or haven’t been discussed with customer service. We will typically issue any refunds via the original payment method, unless other arrangements are agreed upon with customer service. Credit card refunds may take a few business days to appear on your statement, depending on your bank’s terms and processing. Also, in order for us to issue any store credit, you must have an account with us.

We do not have a system for order exchanges. You are free to order your replacement frame while going through the return process, or you can wait until we apply a store credit for the return item(s) if you have an account.