Shipping & Returns

Effortless Returns for Total Shopping Peace of Mind.

Returns, Errors, and Shipping Damage
Our return policy covers orders that are damaged or lost in transit (after insurance approve), and delivered orders within 30 days of delivery.
 We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Order Errors or Damaged/Lost Shipments:
We can’t guarantee every order arrives perfectly, but we can guarantee to make it right! As soon as you receive your order and realize an issue, please immediately send an email to fancydecor@att,net, chat with us on our website or call us directly at 619.247.2298, so we can make it right. Emailing us a photo of any incorrect or damaged item(s) allows us to resolve the issue quickly. A picture is worth a thousand words. If we need you to ship anything back, customer service will provide a return authorization form, and further instructions regarding refunds and adjustments.
Customer Service hours are Monday through Friday, 8 AM to 5 PM, If you contact us outside of those hours, we will return your request the next business morning.
Orders Not Needed Anymore:
Again, please contact us within 15 days after delivery of your package. The original transaction or product(s) cost(s) paid, less the original shipping cost (if the order has left our facility), any applicable restocking fees and/or rush fees, are not refundable. We typically cannot accept returns on the following - clearance items, acrylic with the protective film removed, customs.
Mailing Address for Any Approved Return Orders or Items:
Frame Destination :
Fancydecor Frames
2560 Green Valley Rd
Chula Vista CA, 91915
We typically issue approved credit card or store credit refunds within five business days of receiving returned items. The Return Authorization Form from customer service MUST be completed and placed in the return package. We will not take any action with received packages or products that are missing return information, or haven’t been discussed with customer service. We will typically issue any refunds via the original payment method, unless other arrangements are agreed upon with customer service. Credit card refunds may take a few business days to appear on your statement, depending on your bank’s terms and processing. Also, in order for us to issue any store credit, you must have an account with us.
We do not have a system for order exchanges. You are free to order your replacement frame while going through the return process, or you can wait until we apply a store credit for the return item(s) if you have an account.
Shipping Policy
We ship from Chula Vista, CA.
If you require Saturday Delivery, you MUST contact customer service to make those arrangements, even if you’ve chosen an Express Shipping option. The Express Shipping guarantees strictly apply to business days. For example, an order shipped on a Friday with Overnight Delivery will NOT arrive until Monday.
We do not have a minimum order size or amount.
Our frames are handmade and hand painted after purchase, we don't have a permanent stock. We usually ship within 1-3 week business days of receiving your order.
Oversized picture frames, custom sizes, custom colors and large quantity orders may require additional processing time. We will contact you immediately if this applies to your order.
Frequently Asked Questions
Which shipping companies do you use?
The majority of orders are shipped via UPS or FedEx. If your shipping address is a P.O. Box, or if you are located in Alaska or other non-contiguous states we may send your order via USPS Priority Mail. If you have preference of courier between UPS or USPS, please put this in the Comments section at Checkout.
Do you ship outside of the United States?
We currently only ship within the United States, US Territories or to APO addresses.
Can you ship to a P.O. Box address?
Yes. If your shipping address is a P.O. Box, we will send your order via USPS Priority Mail.
What is an Oversize Shipping Fee?
Larger items require special packaging and may incur additional fees from the shipping companies. If your item qualifies as oversize, a pop-up will appear when you add it to your Shopping Cart, explaining the oversize fee that you’ll see added at Checkout.
Please note that the oversize fees are based on the quantity and EXTERNAL dimensions of the largest frame(s) in your order. The calculation is based on what’s called the EXTERNAL frame “united inches” (Height + Width)
If you are in the Dallas, TX area and select “Local Pickup” for the shipping option, this fee will be removed. Customer service will contact you when your order is ready for pickup.
Do you ship "Signature Required"?
Although we do not normally ship "Signature Required", we are happy to do so upon request. If you want your order shipped "Signature Required", please put "Ship Signature Required" in the Comments box during checkout.
Are your picture frames shipped pre-assembled?
Yes
Do you offer Express Shipping?
Not at the moment 
What is the shipping transit time?
We ship from Garland, Texas. (About 20 minutes east of Dallas) Most orders are shipped via UPS. If your shipping address is a P.O. Box or if you are located in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands we may send your order via USPS Priority Mail. Visit the UPS website and use our shipping zip code (91915) to estimate UPS shipping transit time to your location. Be aware ground shipment transit times are estimates. 
We don't offer a “Rush Processing” production option for an additional fee at the moment. Please leave a note in the special instructions if you need to receive your order by a certain date to check up if it's possible. Over-sized items and large quantity orders may require additional processing time. We will contact you ASAP if there are any issues.
Are your packing materials recyclable?
With the exception of the packing tape, all of our packing materials are Recyclable, starting with the cardboard box your order arrives in.